Introduction / Overview

This Privacy Policy describes how You Break It We Fix It LLC (“we,” “us,” “our”) collects, uses, stores, discloses, and protects information about users (“you,” “your”) of our website, services, and related platforms.

By using or accessing our website or services, you accept the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

a) Personal Information / Identifying Information

• Name

• Email address

• Phone number

• Postal address / city / country

• Company / business name

• Billing / shipping address

• Payment information (payment method, transaction details)

• Any information you provide in messages, forms, requests, quotations, etc.

b) Non‑Personal / Aggregated / Usage Information

• IP address

• Browser type, device type, operating system

• Pages visited, time & date of visits, time spent, click paths

• Referring site / source of traffic

• Cookies, web beacons, tracking technologies

• Analytics data (e.g., via Google Analytics or similar)

• Geolocation (if permitted by you / device)

c) Third‑Party Sources

• We may receive information from third‑party services or partners (e.g., payment processors, credit agencies, analytics / advertising networks)

2. How We Use Information

We use the information we collect for purposes including but not limited to:

• To provide, maintain, and improve our services

• To process orders, payments, shipments, and logistics

• To communicate with you (e.g., responses to inquiries, notifications, updates)

• To send marketing emails or offers (if you opt in)

• To monitor, analyze, and report usage and trends

• To detect, prevent, or address fraud, security issues, violations of our policies

• To comply with legal obligations, resolve disputes, enforce our terms

3. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar technologies to:

• Recognize your device and preferences

• Analyze usage and traffic

• Improve your experience

• Provide targeted offers or marketing

You can control or disable cookies via your browser settings (though doing so may affect functionality).

4. Data Sharing / Disclosure

We may share your information with:

• Service providers (e.g. payment processors, shipping carriers, logistics partners, hosting providers)

• Business partners or affiliates as needed to deliver services

• Legal or regulatory authorities when required (e.g. law enforcement, government agencies)

• Parties in connection with mergers, acquisitions, or sale of assets

We will not sell your personal information to third parties (unless you consent or unless required by law / term) — unless you specifically permit or request.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described (e.g. for the duration of your account, legal obligations, dispute resolution, audits).

After that, we “anonymize” or delete it.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure — so we cannot guarantee absolute security.

7. International / Cross‑Border Transfer

Because our services operate globally, your data may be transferred to, stored in, or processed in countries outside your residence. In doing so, we aim to ensure that appropriate safeguards are in place (e.g. standard contractual clauses, privacy laws compliance).

8. Your Rights & Choices

Depending on your jurisdiction, you may have:

• The right to access, correct, update, or delete your personal information

• The right to object to or restrict processing

• The right to withdraw consent (for marketing, cookies, etc.)

• The right to data portability

• The right to file a complaint with a supervisory authority

You may contact us (see below) to exercise those rights.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or under the relevant minimum age in your jurisdiction). If you believe we have collected data from a minor, contact us and we will delete it.

10. Changes to this Privacy Policy

We may modify this policy from time to time. We will post updates on this page and adjust the “Last Updated” date. Significant changes will be notified via email or prominent notice before they become effective.

11. Contact Us

If you have questions, requests, or complaints, contact us at:

You Break It We Fix It LLC

Email: info@youbreakitwefixitllc.com   

Address: 409 N RailRoad ST Rowland, NC 28383